Technical Sales Specialist
Remote - Full Time
Technical Sales Specialists at Torchlight are technical product specialists who partner with the Sales team to drive customer acquisition and retention. This role is pivotal in effectively supporting the Sales team by providing deep technical product expertise on our flagship product, Catalyst, enabling customers to understand its capabilities, and contributing to efficient deal closure and maintenance. The Technical Sales Specialist will leverage in-depth knowledge of Catalyst's features, functionalities, and standard use cases to demonstrate its value, address technical inquiries, and ensure prospective customers understand how Catalyst meets their technical requirements. The primary aim is to communicate Catalyst's technical value effectively, providing technical assurance and compelling product demonstrations to support sales efforts.
Responsibilities
The Technical Sales Specialist will be engaged throughout the customer opportunity lifecycle, primarily focusing on pre and post-sales activities where product understanding and technical validation are crucial. Key responsibilities:
● Acquire and maintain deep technical knowledge of the Catalyst platform, including its features, functionalities, standard use cases, architecture, and integration potential, to effectively articulate and demonstrate its value to prospective customers and support sales efforts.
● Address technical questions about the product's features, architecture, and integration potential.
● Build and maintain technical credibility and trust with the prospect's technical stakeholders.
● Ensure technical validation of the product against customer requirements.
● Support the Sales team in qualifying opportunities from a technical perspective and accelerating the sales cycle.
● Stay updated on market trends, competitor solutions, and common customer challenges.
● Provide brief, high-level input on technical feasibility checks during initial qualification stages.
● Conduct standard product demonstrations.
● Review the technical aspects of proposals for accuracy.
● Provide technical guidance during setup and configuration post-sale as needed.
● Collaborate with Sales and Marketing by providing feedback on technical feasibility and common questions.
● Suggest technical questions for qualification checklists.
● Articulate product capabilities and limitations for the Sales and Product teams. ● Perform technical sign-off on proposals/SOWs to confirm technical accuracy.
● Provide solution documentation upon deal closure.
● Provide post-sale technical client support and services as needed.
Qualifications Required
● Technical Pre-Sales Experience: Demonstrable experience in a role such as Sales Engineer, Technical Consultant, or similar, with a strong focus on delivering product demonstrations and effectively answering technical questions.
● Excellent Communication and Presentation Skills: Ability to clearly and compellingly demonstrate Catalyst's capabilities to diverse audiences (technical and non-technical) and build technical credibility and trust.
● Technical Validation & Problem-Solving: Skills to ensure technical validation of Catalyst against customer requirements and address technical questions or concerns.
● Sales Process Acumen: Understanding of the sales cycle and the ability to support the sales team in technically qualifying opportunities and accelerating deal closure.
● Documentation and Review Skills: Ability to review technical aspects of proposals (like SOWs) for accuracy and contribute to solution documentation.
● Educational Background/Equivalent Experience: Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent demonstrated practical experience in a technical domain.
● Collaborative Team Player: Proven ability to work effectively in a team environment, especially with Sales, and potentially Product and Marketing teams, to provide feedback and ensure alignment.
● Proactive Learner: Demonstrated initiative to stay updated on new product features, market trends, and competitor solutions relevant to Torchlight.
Qualifications Desired
● Knowledge of Relevant Technologies/Industries: Experience with technologies or industries that commonly integrate with or benefit from a platform like Catalyst (e.g., specific data analytics tools, relevant government or corporate sectors).
● Experience with SaaS Solutions: Previous experience working with and selling Software-as-a-Service (SaaS) products.
● Basic Configuration/Guidance Experience: Experience in providing technical guidance for initial product setup or configuration.
About Torchlight
Torchlight Analytics LLC provides Behavior Based Insights™ to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities.
Torchlight is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class. U.S. Citizenship is required for positions requiring government security clearance and for certain other restricted positions.